Thinking about product Improvement is Really hard because what does that mean But just thinking about what are the Problems every single problem in as Nuanced details I possibly can about the Customer experience both perceived and Actual that the customer is going Through from before they start to use The product all the way through the end And after the result are experiencing The result of the product every single Microstep that occurs on that process How can I lubricate that how can I make It faster and easier for them so that When they get to that they just click Cheat code and then they move through
Streamline The Customer Experience
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